Email: How to Open a Shared Mailbox in OWA for Office365

Instructions on how to open a shared mailbox in Office365 using OWA (Outlook Web Access).

  1. Go to and sign in with your Network ID and password.

  2. You may need to click on the Mail tile on the landing page of Office 365.

  3. Once you are in your email Inbox, look for your name (lastname, firstname) under your list of folders on the left side of the screen.

  4. Right click on your name and select Add Shared Folder.

  5. In the prompt that opens, type the full name of the mailbox you would like to add. If the name does not auto-fill, type it in and select Search contacts and directory to find the mailbox.

  6. Once you have selected the correct mailbox, click Add to add the shared mailbox to your folder menu.
After adding the FullAccess and SendAs permission, it may take up 30 minutes to replicate so that it can be opened as a shared mailbox in OWA.

Keywords:departmental account behalf of Outlook Web App email Shared Mailbox OWA Office365 O365   Doc ID:76597
Owner:Lindsay H.Group:Washington State University
Created:2017-09-15 15:56 CDTUpdated:2017-11-20 19:15 CDT
Sites:Washington State University, Washington State University - Spokane, Washington State University - Tri-Cities, Washington State University - Vancouver
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