Skype for Business: FAQs
Frequently Asked Questions about Skype for Business.
What is Skype for
Skype for Business is an easy-to-use interface that allows users to communicate through text chat, voice calls, video calls and online meetings. You can use Skype for Business from nearly any Windows PC or mobile device (Lync on Macs or mobile devices), on campus or anywhere in the world you have internet access.
How does Skype for
Skype for Business is set-up to work either for ad hoc connections to other users or by using the Outlook calendar for scheduled meetings. Meetings can include audio, video and/or sharing of PPT or other documents (content).
What is meant by
Skype-to-Skype communication is a term used to denote a direct connection between two Skype for Business clients for the purposes of voice, video, chat and/or desktop sharing. WSU’s Skype for Business service does not replace your WSU telephone service, so calls can only be made to other Skype for Business users at this time.
Do I have to request
to use Skype for Business?
Because meetings are scheduled from your Outlook calendar, there is no request form. You do need to have an @wsu.edu mailbox to be able to use all of the Skype for Business service functionality. This also makes it a great option for ad hoc and last minute meetings.
Does Skype for
Business work on all of the WSU campuses?
Will Skype for Business be available to students?
No, not as part of the initial rollout. It is possible that this will be implemented in the future.
Is Skype for Business
the same as AMS videoconferencing?
No. Skype for Business and the AMS Polycom service are different services. There is limited interaction between Skype for Business and the AMS Polycom service, which may be improved upon in the future.
Which is better to
use for my meeting, Skype for Business or videoconferencing (AMS)?
Skype for Business is a great solution to allow people to meet from separate locations, or to allow remote people to join in a meeting in a room that has a client setup with a web cam, external video display, and microphone. Large conference rooms should have dedicated video and audio conferencing equipment that is compatible with Skype for Business setup before using Skype for Business in that scenario. Using the Skype for Business phone bridge in a large conference room is another option. If you have an AMS Polycom meeting room or classroom, or are using AMS videoconferencing for instruction, then the AMS service is a great solution for video conferencing.
Does changing my
email address affect Skype for Business?
Skype for Business uses your primary WSU email address for log in and in place of a phone number for Skype-to-Skype voice calls. Changing your primary email address (Skype for Business login) can cause issues with Skype for Business’s “presence” function and with reoccurring Skype for Business online meetings you have already scheduled.
Clients and Hardware:
Where can users
obtain Skype for Business for their office computers if it is not installed on
Contact your local IT Support. If you do not have a local IT Support person, please contact the Crimson Service Desk at 509-335-4357.
What Skype Clients
Skype for Business Client software is free and is available for the following devices and operating system:
- Windows (Windows 7, 8, and 10)
- Mac OS (latest version currently in Preview (for Mac OS X 10.11 El Capitan or later); can also use Mac 2011 Lync clients
- Apple iPhone and iPad (iOS) iOS 8.0 or later
- Android (OS version 4.0 or later)
- Windows Phone (version 8.1 or later)
Is there a web based
Yes, a Skype plugin is available. Simply follow the "Join Skype Meeting" link within the meeting invitation to initialize.
Does Skype for
Business work on my cell phone?
Yes. You can either use your phone to call into the meeting, or use the Skype for Business App available in your App Store and connect just like you would at your desk.
Will Skype for Business
calls work over WSU and other wireless networks?
We always recommend a wired connection instead of wireless, as it will provide a much more consistent and reliable experience with real-time audio and video applications. With that being said, Skype for Business audio and video can work well over wireless networks given sufficient signal strength and available capacity.
Do I need a webcam
and/or microphone to use Skype for Business?
Skype for Business can be used without a microphone for IM, presence information, file sharing, desktop sharing, and many other features. You will need at least a microphone for audio connections on your computer. You can use a normal telephone to dial into a meeting if you do not have a microphone on your computer. Video conferencing requires a camera on your computer.
What do I need to
know about Skype for Business/Lync and purchasing new computer equipment?
Whether you are purchasing new individual equipment or you are responsible for making group or major purchases, you are encouraged to check with your departmental technology support staff for guidance on what to buy. In general, if you are purchasing new computers (Windows or Mac), you should not have any issues with regard to Skype for Business/Lync.
I don’t have a
webcam. Can I still view video that is shared by other meeting participants?
Yes. You will be able to view their video feeds. You will just be unable to send your own video.
What are the
supported functions between Lync, Communicator, and Skype for Business?
Since the functionality of Skype is tied to the client, in many cases not all functionality is available to every client in all circumstances. This document gives a comparison between the clients and their functionality: https://technet.microsoft.com/en-us/library/dn933896.aspx
Am I able to make and
receive telephone (as opposed to Skype for Business calls) calls using Skype
This feature is not enabled. You can call into a Skype for Business meeting using a standard telephone, but you cannot use Skype for Business to make or receive standard telephone calls.
How do I schedule a
Scheduling an audio only (referred to as a phone bridge in prior systems) meeting is done the same as a full Skype for Business meeting.
To call in on the phone bridge, dial one of the phone numbers and then put in the conference ID provided when you schedule the meeting.
Do I have to join the
meeting from my computer or can we all call in on the phone?
You can just call in to the meeting via phone.
What is the phone
bridge number for other sites?
Conference Dial-in Numbers:
- Everett: 425-405-1577
- Pullman: 509-335-2277
- Spokane: 509-368-6868
- Tri-Cities: 509-372-7677
- Vancouver: 360-546-9471
Do I need to press #
after I put in the meeting ID for the phone bridge?
Is this the same as
the phone bridge for videoconference meetings?
Videoconference (AMS) meetings use a separate phone number for audio connections to meetings. Please see your event information for the phone bridge number.
How do I request a
Email a request to email@example.com with your NID and office phone number. Processing may take up to two business days.
Can an administrative
assistant dial in and start 2 simultaneous ongoing meetings with the same PIN
number for the Meeting Leader?
Can a Skype PIN be
shared amongst multiple people?
A PIN is assigned to individual users and should not be shared.
What happens if the
Meeting Leader hangs up after starting the meeting?
Current attendees stay in the meeting, but no new attendees can enter via audio (e.g., phone). However, attendees can still enter via Skype apps or calling in with their PIN.
Can I use Skype for
Business to communicate with Skype for Business users outside of WSU?
Anyone in the world can attend a WSU Skype for Business meeting and make use of almost all of the Skype for Business features. Attendees are not required to have the Skype for Business client as they can use a web browser to attended WSU Skype for Business meetings.
WSU has also implemented “open federation,” which means that
you can add contacts, see presence, make Skype-to-Skype audio and video calls
and communicate via IM at more than 800 institutions around the world that also
have open federation. If you’re not sure if the other person’s organization has
open federation, contact them first by phone or email to ask. If the
organization has open federation, you can add users in that organization to
your Skype for Business Contacts list by adding their Skype for Business
address to your contacts list. Then, use Skype for Business to chat and make
voice and video calls just as you do with WSU Skype for Business users.
How does a non-WSU
participant join my meeting?
They can join by clicking on the link “Join Skype Meeting” in the Meeting Invite or joining by phone and using the Conference ID in the meeting invite.
Scheduling and Presence:
Is there a limit on
how many attendees can participate in a meeting?
Yes, the maximum number of attendees per meeting is 250.
The "New Skype
Meeting" option is missing from my Outlook, what do I do?
Instructions for installing the the Skype for Business Add-In.
Can I schedule
meeting through the Android client?
At this time the Android client does not currently allow scheduling of meetings. You can create ad-hoc meetings by starting a video or voice call to multiple people.
How do I schedule a
Skype for Business meeting for someone I work for?
If you have delegate access to the other person’s Exchange mailbox you can open their shared calendar and schedule a Skype meeting directly on their calendar.
Can I schedule online
meetings with any email client other than Microsoft Outlook?
No, Microsoft Outlook for the Mac or PC is required to schedule online Skype for Business meetings.
Can Skype for
Business automatically update my presence (availability) based on other
calendars, such as my Google Calendar?
Skype for Business only updates presence based on your Skype for Business client and WSU Exchange (Outlook) calendar.
I manually set my
presence. How do I reset it to update automatically?
Open Skype for Business, click My Status > Reset Status.
Can I record meetings
in Skype for Business?
Yes. Audio, video and content can be recorded within Skype.
Where are recordings
On the meeting attendee’s local Hard Drive or space designated by them.
In the case of
multiple presenters, where are recordings saved?
Each person recording can save the recording to any drive available on their computer.
Can there be multiple
people recording the same meeting?
Can I share the
Yes, the meeting is saved to MP4 format and can be shared via any video sharing medium or site that supports that format.
What file type are
recordings saved as?
MP4 (playback using Windows Media Player or other MP4 players).
Can I edit the
Editing is not possible in the Skype for Business client, but you can pause the recording if you’d like. You can use other tools the edit the saved MP4 file.
Can I save
conversations (IMs) automatically?
By default, recent conversations are saved under Conversations in your Skype client. For those using Outlook older conversations are saved in the Conversation History folder.
Is it possible to
Give Control on a Mac?
This feature is available on Lync for Mac only if the desktop sharing session is initiated from a Windows-based computer. There are some other limitations around desktop sharing for the Mac Web App and the Lync for Mac 2011 client here: https://support.office.com/en-us/article/Share-your-desktop-and-programs-from-Lync-Web-App-fb8034f7-606c-4efb-834c-c5bcca281ad2
If I “Mute Audience”
while in a meeting, will it also mute those who have called in using the phone
number and conference ID?
Yes. Attendees who call in will also be muted. They will be notified that they have been muted by an audio notification.
Can I share my
desktop between Skype for Business and Consumer Skype users?
At this time only Audio and Video is supported between Skype for Business and Consumer Skype. If they wanted to share their desktop or PowerPoint etc. the Consumer user would need to join via the web client as a guest.