Email - Shared Mailbox on iPhone

Information on linking an Office365 shared email to an iphone.


Configuring a shared Office 365 mailbox on an iOS device using IMAP

  1. On the iPad or iPhone, go to SETTINGS > MAIL > ADD ACCOUNT
  2. Select OTHER from the list of types.
    iOS Shared Office 365 Mailbox Step 1 
  3. Select ADD MAIL ACCOUNT

    iOS Shared Office 365 Mailbox Step 2
  4. Enter a name for the mail account (eg "Enquiries")
  5. Enter the email address of the shared mailbox
  6. Enter the password of a mailbox that has access to the shared mailbox (eg your own password if you have access to the shared mailbox)
  7. Enter a description for the mailbox (eg "Enquiries")
  8. Tap NEXT
  9. Select IMAP
    iOS Shared Office 365 Mailbox Step 3
  10. Fill in the blank information: 

    iOS Shared Office 365 Mailbox Step 4

    i) Host name: outlook.office365.com

    ii) In the user name box, enter the email address of the account that has access to the shared mailbox, followed by a "\" and then the email address of the shared mailbox itself. (eg "your.name@wsu.edu\enquiries@wsu.edu") 

    iii) Outgoing mail server: smtp.office365.com

    iv) User name: Enter the email address of the mailbox with the permission to "send as" the shared mailbox.

    v) Password: Enter the password of the mailbox with the permission to access the shared mailbox (same as step 'iv' above)

    vi) Tap NEXT

  11. Tap SAVE.
    iOS Shared Office 365 Mailbox Step 5
  12. Switch off the NOTES sync which should leave just MAIL switched on.
  13. Tap SAVE
  14. Exit the MAIL app by ending the task (doublle press the HOME button and slide the Mail app off the top of the screen)
  15. Enter the MAIL app and check that the account works





Keywords:Email, OFfice365, shared mailbox, mailbox, iPhone, phone, mobile, mail, shared mail   Doc ID:78683
Owner:Marshall F.Group:Washington State University - Tri-Cities
Created:2017-12-11 18:46 CDTUpdated:2017-12-11 18:46 CDT
Sites:Washington State University - Spokane, Washington State University - Tri-Cities, Washington State University - Vancouver
Feedback:  0   0