Email: Outlook Incorrectly Marking Messages as SPAM

If you believe that a message was incorrectly marked as spam, you can submit a false-positive report to the Microsoft Spam Analysis Team to improve their spam filters.

Here are steps to submit a false-positive spam report to Microsoft:
  1. In Outlook on the Web, go to the Junk Email folder and find the message that was incorrectly marked as junk.
  2. Right-Click the message, and then click Mark as not junk.
  3. In the Report as not junk dialog, click Report.

Your report automatically goes to the Microsoft Spam Analysis Team at to help improve their spam filters.
If you're using the Outlook desktop client, we recommend that you still use the Outlook on the web to report the false-positive messages.

Keywords:OWA;email;Office365;junk;missing;flag;flagging   Doc ID:81460
Owner:Lindsay H.Group:Washington State University
Created:2018-04-06 11:15 CDTUpdated:2018-04-25 13:09 CDT
Sites:Washington State University, Washington State University - Spokane, Washington State University - Tri-Cities, Washington State University - Vancouver
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