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Outlook: Fixing Attachment Drop-Down Issue
This article will instruct users on how to fix the error in Outlook where the drop-down menu for attachments disappears when clicked, preventing users from attaching files through this method.
Overview: This glitch is easily fixed by signing out and back in to your Office 365 account following these directions:
Step 1. Sign out of your Outlook Account using the following steps:
a. Open Outlook and click File in the top left.
b. Click Office Account on the left-hand sidebar.
c. Press Sign Out under the "User Information" section.
Step 2. Close Outlook by pressing the "X" in the top-right corner of the window.
Step 3. Reboot your computer completely.
Step 4. Open the Outlook application and sign in to your account using the following steps:
a. Open Outlook and press on the File in the top left.
b. Press on Office Account on the left-hand sidebar.
c. Press Sign In under the "User Information" section.
d. Use your WSU credentials to sign-in to Office 365.
e. Once authentication website opens, use your WSU credentials to sign-in.