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Outlook: Fixing Attachment Drop-Down Issue

This article will instruct users on how to fix the error in Outlook where the drop-down menu for attachments disappears when clicked, preventing users from attaching files through this method.

Overview: This glitch is easily fixed by signing out and back in to your Office 365 account following these directions: 

Step 1.  Sign out of your Outlook Account using the following steps:

a. Open Outlook and click File in the top left. 
b. Click Office Account on the left-hand sidebar.
c. Press Sign Out under the "User Information" section.

Step 2. Close Outlook by pressing the "X" in the top-right corner of the window.

Step 3. Reboot your computer completely.

Step 4. Open the Outlook application and sign in to your account using the following steps:

a. Open Outlook and press on the File in the top left. 
b. Press on Office Account on the left-hand sidebar.
c. Press Sign In under the "User Information" section.
d. Use your WSU credentials to sign-in to Office 365.
e. Once authentication website opens, use your WSU credentials to sign-in.





Keywords:Outlook, Drop, Down, Menu, Attachment, "Office 365", Drop-Down   Doc ID:86968
Owner:Christopher T.Group:Washington State University - Vancouver
Created:2018-10-19 18:46 CDTUpdated:2018-10-24 13:44 CDT
Sites:Washington State University - Vancouver
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